PRIVACY POLICY
Last Updated: 18/05/2026
1. INTRODUCTION
Alta Prime Gayrimenkul Yatırım ve Danışmanlık Anonim Şirketi (“Alta Prime Estates”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://altaprimeestates.com/ (the “Site”) or use our services (collectively, the “Услуги”).
This Policy is designed to comply with the Turkish Personal Data Protection Law No. 6698 (“KVKK”) and, where applicable, the EU General Data Protection Regulation (“GDPR”).
2. COMPANY INFORMATION (DATA CONTROLLER)
- Commercial Name: ALTA PRIME GAYRİMENKUL YATIRIM VE DANIŞMANLIK ANONİM ŞİRKETİ
- Address: ESENTEPE MAH. BÜYÜKDERE CAD. ASTORIA NO:127B İÇ KAPI NO:99 ŞİŞLİ 34394 İSTANBUL
- Phone: +90 532 308 9551
- Email (Privacy Requests): info@altaprimeestates.com
- Tax Office: ZİNCİRLİKUYU VERGİ DAİRESİ MÜD.
3. PERSONAL DATA WE COLLECT
We may collect the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | Full name, Turkish ID number (if provided), tax identification number, signature |
| Contact Data | Email address, phone number, postal address |
| Financial Data | Bank account number, IBAN (only for payment purposes) |
| Transaction Data | Details about property inquiries, offers, contracts, and payments |
| Technical Data | IP address, browser type, device information, operating system, referral URLs |
| Usage Data | Pages visited, time spent on the Site, clicks, search queries |
| Marketing & Communications Data | Preferences in receiving marketing from us and your communication preferences |
We do not collect special categories of personal data (sensitive data) such as health information, biometric data, or political opinions unless you voluntarily provide them with explicit consent.
4. HOW WE COLLECT YOUR DATA
We collect data through the following methods:
- Direct interactions: When you fill out contact forms, request property information, sign up for newsletters, call us, or send emails.
- Automated technologies: When you browse our Site, we automatically collect Technical and Usage Data via cookies and similar technologies (see our Cookie Policy).
- Third parties: We may receive data from business partners, public registers (e.g., land registry), or analytics providers (e.g., Google Analytics).
5. LEGAL BASIS AND PURPOSES FOR PROCESSING
Under KVKK and GDPR, we process your personal data based on the following legal grounds:
| Purpose | Legal Basis |
|---|---|
| To provide real estate brokerage, consultancy, and investment advisory services | Performance of a contract / Pre-contractual measures |
| To respond to your inquiries and property requests | Legitimate interest (responding to potential customers) |
| To comply with legal obligations (e.g., tax reporting, anti-money laundering) | Legal obligation |
| To improve our Site, services, and customer experience | Legitimate interest (improving our business) |
| To send marketing communications (with your opt-in consent) | Consent |
| To protect our legal rights and prevent fraud | Legitimate interest / Legal obligation |
6. COOKIES AND TRACKING TECHNOLOGIES
We use cookies to enhance your experience on our Site. For detailed information about the types of cookies we use, how to manage them, and your consent options, please see our separate Cookie Policy.
7. DATA SHARING AND DISCLOSURE
We may share your personal data with the following categories of recipients:
- Service providers: IT hosting, analytics, payment processing, email delivery, CRM platforms.
- Professional advisers: Lawyers, auditors, and consultants who provide legal, financial, or compliance services.
- Public authorities: Tax offices, courts, law enforcement, regulatory bodies as required by law.
- Business partners: Joint venture partners or other real estate agencies involved in a transaction (only with your consent or as necessary to perform our contract).
International transfers: Some of our service providers may be located outside Turkey (e.g., cloud hosting in the EU or US). We ensure that adequate safeguards (such as Standard Contractual Clauses) are in place to protect your data in accordance with KVKK and GDPR.
We do not sell your personal data to third parties.
8. DATA RETENTION
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.
- General retention period: 5 years after the end of our relationship with you, unless a longer period is required by law (e.g., tax records – 10 years).
- Marketing data: Until you withdraw your consent or object to processing.
- Cookies: As described in our Cookie Policy.
9. YOUR RIGHTS
Under KVKK (Article 11) and GDPR, you have the following rights:
- Right to be informed – to know whether we process your data.
- Right of access – to request a copy of your data.
- Right to rectification – to correct inaccurate or incomplete data.
- Right to erasure (right to be forgotten) – to request deletion of your data under certain conditions.
- Right to restriction of processing – to limit how we use your data.
- Right to data portability – to receive your data in a structured, machine-readable format.
- Right to object – to object to processing based on legitimate interests or direct marketing.
- Right to withdraw consent – at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
- Right to lodge a complaint – with the Turkish Personal Data Protection Authority (KVKK) or your local supervisory authority (e.g., for EU residents).
10. HOW TO EXERCISE YOUR RIGHTS
You can exercise your rights by contacting us using the details in Section 2. Please include:
- Your full name and contact information.
- A clear description of your request.
- Any supporting documents to verify your identity (e.g., a copy of your ID).
We will respond within 30 days as required by KVKK (extendable by 30 days for complex requests). Most requests are free of charge, but we may charge a reasonable fee for manifestly unfounded or excessive requests.
11. SECURITY MEASURES
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for data transmission.
- Firewalls and intrusion detection systems.
- Access controls limited to authorized personnel only.
- Regular security assessments and employee training.
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
12. CHILDREN’S PRIVACY
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will delete it promptly.
13. THIRD-PARTY LINKS
Our Site may contain links to third-party websites (e.g., property listings, social media). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read their privacy policies.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Material changes will be notified via a prominent notice on our Site or by email (where possible).
15. COMPLAINTS
If you are not satisfied with our response to your privacy request, you have the right to lodge a complaint with:
Turkish Personal Data Protection Authority (KVKK)
Website: https://www.kvkk.gov.tr
Address: Nasuh Akar Mah. Ziyabey Cad. 1407. Sok. No:4 Çankaya / ANKARA
For EU residents, you may also complain to your local data protection authority.
16. CONTACT US
For any questions about this Privacy Policy or to exercise your rights, please contact us:
- Email: info@altaprimeestates.com
- Phone: +90 532 308 9551
- Postal Address: ESENTEPE MAH. BÜYÜKDERE CAD. ASTORIA NO:127B İÇ KAPI NO:99 ŞİŞLİ 34394 İSTANBUL